59 Bury Road

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Requires improvement

• Caring

  Not rated

• Responsive

  Not rated

• Well-led

  Requires improvement

Our view of the service

59 Bury Road is a residential care home providing accommodation and personal care for up to 6 people. The service provides support to people with a learning disability and autistic people. At the time of our assessment there were 5 people using the service. We carried out our on-site assessment on 23 and 26 January 2024. We assessed 12 quality statements. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements. The service was not able to demonstrate how they were meeting this guidance. During our assessment, we identified 4 breaches of the legal regulations. We found concerns around elements of the governance systems which resulted in a continued breach. At the last inspection there were concerns relating to fire safety and the environment which resulted in a breach. While the provider had addressed these concerns we identified new concerns as potential risks were not always assessed and mitigated resulting in a continued breach of this regulation. New concerns were identified which resulted in people not always being protected from improper treatment by failing to make sure any control or restrictive practices were only used when absolutely necessary. Procedures were not always operated effectively to ensure safe recruitment of staff. Not all new staff had received an induction to ensure they had the skills to work independently. You can find more details of our concerns in the evidence category findings.

People's experience of this service

Some people we spoke with told us that they did not always feel safe within the home due to the mix of the other people they lived with. One person told us, “I don’t feel safe when I am downstairs. I do feel safe in my bedroom.” People we spoke with told us, they would talk to staff if they had a concern and they felt listened too. They were happy with their medicine support. One person told us, they were not involved in creating care plans that helped keep them safe. People did not always feel there were enough staff and that there were too many agency staff who did not know how to support them. People told us they were treated with respect and dignity and could choose how to spend their time and their preferences were upheld. Relatives felt their loved ones were safe. However, they felt there was a high turnover of staff and due to the number of staff they were not always able to access the community when they wanted to.