Chandon

Updated 14 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

A single inspector visited the service on 22 February 2022.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 24 hours’ notice of the inspection to request consent from people to visit their home.

Inspection activity started on 22 February 2022 and ended on 04 March 2022. We visited the office location on 22 February 2022.

What we did before inspection

We reviewed information we had received about the service. This included safeguarding information and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke and communicated with three people who used the service about their experience of the care provided. Where people were unable to speak with us, we observed their body language, interactions with staff and viewed possessions and artwork they wanted to show us which were important to them. We spoke with three members of staff including the registered manager.

We reviewed a range of records. This included three people’s care records and three medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one family member and two advocates. We received feedback from four professionals who regularly visit the service.

Updated 14 April 2022

About the service

Chandon provides personal care to people living in a supported living setting so that they can live as independently as possible. At the time of our inspection three people were receiving personal care. CQC does not regulate premises for supported living; this inspection looked at people's care and support.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: Staff supported people to make their own choices about the care they received and how they spent their time. Staff focused on people's strengths and on what they could do to ensure they led a fulfilling and meaningful everyday life. Staff promoted people's independence and supported their access to the local community.

Right care: People received kind and compassionate care and were supported in a person-centred way. Staff respected their privacy and dignity and understood how to protect people from poor care and abuse and worked well with other agencies to achieve this. People's care, treatment and support plans reflected their range of needs and this promoted their health, mental wellbeing and enjoyment of life.

Right culture: The leadership team and staff showed commitment and respect to those whom they supported. People received good quality care and support because trained staff could meet their needs and wishes. Staff spoke with passion and knowledge about their role, central to which was to empower those whom they supported to live their best life possible and in the least restrictive way. Staff told us how the needs and views of those whom they supported were paramount and must be respected at all times. The provider ensured risks of a closed culture were minimised and people received support based on transparency, respect and inclusivity.

Staff ensured that people were safe from harm. Risks to people were assessed and procedures were in place to help keep people safe. The provider's systems protected people from the risk of abuse. All staff were aware of their responsibilities with regards to safeguarding people. Medicines were managed safely, and people were protected from the risks associated with the spread of infection.

People were supported by staff who were well trained and competent in their role. Staff ensured that people's health needs were effectively met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed there was a kind, caring and respectful culture in the service. People experienced continuity of care and we saw they engaged confidently with members of their support team. People were encouraged to be as independent as possible and staff were committed to enabling people to live their lives in a way which was as close to their choosing as possible.

Staff and the management team ensured that people and their families were at the centre of the delivery of care. People were encouraged to take part in activities which were important to them and had opportunities to access the local community amenities. The service had a culture of openness and honesty.

The service was well-led and people supported were the focus of everything the service worked towards. There were high levels of satisfaction expressed by service users, family members and external professionals and each staff member told us they felt their contributions to the service were valued and respected. There were clear roles and responsibilities within the service and the registered manager understood their regulatory and legal requirements. The service was proactive in engaging with other professionals and making links with the local community to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection since the service registered with us on 26 November 2020. The last rating for the service under the previous provider was Good, published on 10 August 2018.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.