About the service Abbeyrose Court is a residential care home providing personal and nursing care for up to 46 people in two separate ground floor wings. Each wing has separate adapted facilities. At the time of our inspection there were 40 people using the service.
People’s experience of using this service and what we found
Procedures were in place to keep people safe. People received their medicines when they needed them and sufficient staff were available to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support people’s best interests.
People’s needs were assessed, reviewed and planned for. People had access to local health care support when required. People were supported by staff who received support and training for their role. The service was clean, and a programme of re-decoration was in progress throughout the building.
People were supported to follow their faith pathway and to exercise their right to vote in local elections. People were supported by staff who knew them well.
Concerns and complaints about the service were investigated and wherever possible, actions were taken where areas for development and improvement had been identified. An activities co-ordinator supported people individually and in groups to offer stimulation.
Regular checks took place around the service to help ensure people’s safety and wellbeing. The registered manager and area manager were in the process of reviewing all aspects of the service to identify any actions to improve the service for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03 November 2020 and this is the first inspection.
The last rating for the service under the previous provider which was under the name of Lymewood Court Nursing Home was good, (published on 16 October 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We have found evidence that the provider needs to make improvements. We have made recommendations in relation to the deployment of staff during mealtimes; implementation of the MCA; laundry services and the providers awareness of the scope of regulations. Please see the safe; effective; caring and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lymewood Court on our website at www.cqc.org.uk.
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.