We carried out a review of the data available to us about KD Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about KD Care Services, you can give feedback on this service.
KD Care Services is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care from staff. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 61 people were receiving personal care.
People’s experience of using this service and what we found
People and relatives were positive about the support provided by staff. People’s comments included, “I am very happy with their care” and, “They have opened up a whole new world for us.”
People had person centred care plans in place which reflected the individual and their choices. Risks people may face had been fully identified and mitigated to keep people and staff safe. Assessments were completed prior to staff providing support to make sure people’s needs were fully met.
People’s medicines were safely managed. The registered manager had effective oversight in place to monitor the quality and safety of the care provided.
People told us they had a regular staff team and records showed staff had received regular training to ensure they had the skills and knowledge to deliver care. The registered manager reviewed the staffing levels regularly.
Staff had access to PPE and followed best practice guidance and the provider's policy in relation to infection prevention and control. Staff had received additional training and support during the pandemic to make sure they were confident and capable to deliver care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 8 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.