We carried out a review of the data available to us about Tenchley Manor Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Tenchley Manor Nursing Home, you can give feedback on this service.
Tenchley Manor Nursing Home is a residential care home providing personal and nursing care to up to 37 people in one adapted building. The service provides support to people with nursing and health care needs, people living with dementia, Parkinson’s disease, neurological conditions and frailty of age. At the time of our inspection there were 28 people receiving a service.
People’s experience of using this service and what we found
People were positive about the care and support they received. A person told us they had chosen Tenchley Manor because their family were close by, adding, “I think I made a good choice, It’s lovely”.
People were happy and told us they felt safe. Risks to people had been fully assessed and mitigated to help keep people safe. People received their medicines safely. Robust infection control processes protected people from the risk of infection.
People had person-centred care plans and were involved in planning and reviewing their care. People's care plans were individualised and reflected their needs and personal preferences. The service worked together with healthcare professionals to ensure people’s health, care and wellbeing needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the
least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
Staff were suitably trained and had their competencies assessed regularly. There was enough staff to safely support people. A person told us, “Staff are really helpful, there’s plenty of them and I never have to wait long for care.”
Quality and assurance processes were in place to monitor and improve the quality and safety of the care provided. The provider sought feedback to help drive service improvement. We received positive feedback about the registered manager and how the service was managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider good. (Published on 15 May 2019)
Why we inspected
This inspection was prompted by a change of provider name. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.