Starbrook

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 5 November 2024 to 22 November 2024. This service is a residential care home for up to 6 people with learning disabilities. At the time of this assessment there was 6 people using this service. This assessment reviewed 33 quality statements across the 5 key questions of safe, effective, caring, responsive and well-led. This is the first assessment for this service to provide a rating for each key question and overall. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting this guidance. There were enough staff to support people, and staff had been recruited safely. Staff had training and regular supervisions, there were also staff meetings held where staff could share ideas or discuss concerns. Incidents and accidents were recorded and had been reviewed. However, it was not always clear what actions had been taken to prevent recurrence due to inconsistent record keeping. This had been identified by the provider and actions were being taken to improve record keeping. The service was clean and there was personal protective equipment available for staff to use. The provider carried out maintenance and servicing to the premises and equipment. Medicines had been managed safely and regular checks on staff competence had been completed. Governance systems had been effective in identifying improvements needed for quality and safety. The provider had a good oversight of this service.

People's experience of this service

People had personalised care plans which gave staff guidance on how to provide individualised support. These were reviewed with people and relatives regularly. People were supported to access their local community and do activities that they enjoyed. Staff supported people to identify and achieve goals to promote their independence. People were able to have visitors when they wished and often took time out of the service to spend time with relatives on social leave. Staff knew people’s needs well and we observed staff using communication methods which were effective. Relatives told us people were safe as staff understood risk management and were aware of strategies to de-escalate any anxieties and distress.