Westin Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

In this key question we looked at the quality statement ‘Consent to Care and Treatment’. People, relatives, and health professionals were involved in decision making where people have been assessed as lacking capacity. Staff understood the importance of seeking consent from people and gave examples of how they do this in their everyday role. However, we found assessments of people’s capacity were not always completed in line with legislation such as the Mental Capacity Act.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The person, relatives, and health professionals were involved in decision making where people have been assessed as lacking capacity. Relatives told us they were involved in helping their relative make decisions. We asked relatives, 'Does the home ask for your input to make best interest decisions for your relative? Relatives said; “Yes around every six months we will sit down and speak to someone." And, “Yes they include us with all discussions”.

Staff understood the importance of seeking consent from people and gave examples of how they do this in their everyday role. Staff said ; " I check with person ask if it's ok to support they say yes or no. If no check if I can come back." And, "Before helping a person with personal care I gain consent from the person and discuss when they want to have their personal care."

DoLS applications were applied for where restrictions were in place to help keep people safe. Record keeping around decisions was not always recorded in line with the Mental Capacity Act legislation. For example, several different decisions were recorded under one decision.