We carried out a review of the data available to us about Mere Hall Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mere Hall Care Home, you can give feedback on this service.
Mere Hall is a residential care home providing personal care. The home can accommodate up to 64 people across three separate floors, each of which has its own facilities. One part of the home provides care to people living with dementia, and the other, to people requiring residential care. At the time of this inspection the top floor was not occupied. 29 people were living at the home.
People's experience of using this service and what we found
There was a very strong and effective governance system in place. People, relatives and staff were very confident about approaching the registered manager if they needed to.
People received their medicines in a safe way. Risk assessments were in place and identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.
Staff recruitment was safely managed, and staffing levels were routinely reviewed. Staff were encouraged to professionally develop in order to progress and provide the best outcomes for people.
Staff demonstrated that they understood the importance and benefits of providing person-centred care to people. The service was flexible and adapted to people's changing needs and wishes and promoted their independence.
The staff team knew people extremely well and care was provided with compassion. People's privacy was respected, and people were supported to maintain contact with relatives and friends.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 October 2020 and this is the first rated inspection.
Why we inspected
This was a planned inspection and all domains were inspected as the service has not been previously rated.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.