We carried out a review of the data available to us about Sisters Care Services CIC on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sisters Care Services CIC, you can give feedback on this service.
Sisters Care Services is a community health care agency providing treatment of disease, disorder and injury and personal care to 10 people living in their own homes, at the time of the inspection.
People’s experience of using this service and what we found
The provider monitored the service to ensure it continued to provide a good quality care. However, quality monitoring audits had not been embedded into current working practices and required some improvement.
All the people, relatives, and staff we spoke with said the service provided good quality care. The culture of the service was open and honest and the provider, management team and staff were approachable.
Staff were knowledgeable and kind. Although people did not always have regular staff, they told us staff took the time to listen to them and understood their support needs. People and relatives told us how friendly and caring the staff were. Staff enjoyed their work and got on well with the people they supported who they valued and treated with dignity.
Staff provided responsive and flexible care to people in line with their preferences and choices. If people communicated non-verbally staff knew how to engage with them.
People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was sufficiently staffed to ensure people's needs were met. Where staff supported people with their medicines, this was done safely. Staff understood how to prevent and control the spread of infection.
People were assessed before using the service to ensure their needs could be met. Assessments addressed people's physical and health needs, their cultural and language needs, and what was important to them. Staff worked with GPs, district nurses, and other health and social care professionals to ensure people's health and social care needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 08 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Sister Care Services Limited is a domiciliary care agency registered to provide personal and nursing care to people living in their own homes. The service currently provides care and support for 30 people, ranging in age, gender, ethnicity and disability.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had not kept us informed of all notifiable incidents and events, that they are required to by law and this required some improvement.
People were kept safe because staff had a good knowledge of current safeguarding practices and how to apply these when supporting people. People received safe care because risks had been identified and were managed to minimise the risk of harm to people Sufficient numbers of staff were available to ensure people received support as they wanted. People were supported to receive their medicine safely and as prescribed.
People were assisted by suitably trained staff that had the knowledge and skills they needed to do their job effectively. Most people felt staff had a good knowledge of their care and support needs.
People were supported to have maximum choice and control of their lives as much as was practicable and staff supported them in the least restrictive way possible; the provider’s policies and systems supported this practice. People were complimentary about the quality of food staff prepared for them and told us they were supported in their choice of meal. Health care professionals were involved in supporting people to maintain their health and wellbeing.
People were supported by caring and kind staff who demonstrated a positive regard for the people they were supporting. People had been encouraged to be as independent as possible in all aspects of their lives. Care was planned and reviewed with each person and, where appropriate, their relatives, to ensure the care provided continued to meet people’s needs.
People and their relatives were aware of how to raise concerns or make complaints and were generally happy with how the service was managed. There were systems in place to monitor the quality of the service which included seeking feedback from the people who used the service and their relatives.
The provider had quality assurance systems in place to monitor the care and support people received. Systems were effective in identifying and resolving issues.
This inspection took place on 3 July 2015 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because the service provides domiciliary care and we wanted to make sure staff would be available. This was the first inspection for this location following registration with us in November 2013.
Sister Care Services Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. The service currently provides care and support for 27 people, ranging in age, gender, ethnicity and disability. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff knew how to reduce the risk of harm to people from abuse and unsafe practice. The risk of harm to people receiving the service was assessed. Where people required assistance with taking their medicine, there were procedures in place to support them to do so safely.
People and staff felt there were sufficient numbers of staff available to meet people’s needs. There were procedures in place to recruit staff safely.
People who used the service and their relatives felt safe and secure with staff coming into their homes. They felt staff had the skills and knowledge to care and support them in their homes. Staff were trained and supported to that they had the knowledge and skills to enable them to care for people in a way that met their needs and preferences. Where appropriate, people were supported by staff to access other health and social care professionals when needed. The provider was taking the appropriate action to protect people’s rights.
Staff were caring and treated people with dignity and respect. People’s independence was respected and promoted and staff responded to people’s support needs.
People felt they could speak with staff about their worries or concerns and they would be listened to and have their concerns addressed.
The provider had quality assurance systems in place to monitor the care and support people received. Systems were effective in identifying errors. Once identified, a senior staff member would investigate and resolve to people’s satisfaction. However, the processes did not record always record the outcome and what measures were taken to prevent a re-occurrence of similar errors.