7 January 2022
During an inspection looking at part of the service
APT Care Limited is a domiciliary care agency providing personal care support to one person living in their own home. Personal care is help with tasks related to personal hygiene and eating, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection and supported people to take their medicines safely.
People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives, were involved in making decisions about the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.
Staff received training, supervision and support so that they could do their job well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Effective systems were in place to monitor and review outcomes for people. The provider had a complaints policy in place which was provided to people and relatives before care visits began.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 October 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.