10 June 2022
During a routine inspection
Crown House is a residential care home providing personal care to up to 21 older people. At the time of our inspection, there were 16 people using the service.
People’s experience of using this service and what we found
People felt safe because staff understood their responsibilities to protect people from abuse and harm. People were confident staff would take action if they raised any concerns. Staff knew people well and quickly recognised any changes to their emotional or physical wellbeing.
People enjoyed the meals provided and staff ensured dietary needs and preferences were met and people had enough to eat and drink.
Staff managed people’s medicines in a safe way and ensured people had their prescribed medicines at the right time. The premises and environment were extremely well maintained, clean and hygienic.
There were enough staff to meet people’s needs and staff had the training and support they required. Staff were kind and compassionate, they empowered people to be as independent as they could be. People's human rights and freedom to make decisions were respected and upheld.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care and support were person centred. People had opportunities to follow their interests and hobbies and to maintain relationships with their friends and families.
The provider was accessible and approachable. The culture of the service was open and inclusive. People and staff felt supported by the leadership within the service. Quality monitoring and governance was effective, and people’s views were used to make changes and improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 October 2020 and this is the first inspection.
The last rating for the service under the previous provider/legal entity was Good (Published 16 January 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.