Personal Security Services Limited

Updated 23 November 2021

The service was managed from the Personal Security Services Limited location in Rochester, Kent. This service was registered under the registered provider Personal Security Service Limited. The service also had an ambulance base in Southgate, London which was under the registration of the location in Rochester. The service was managed from the Rochester location.

This service provided secure transport for patients with mental health conditions including patients detained under the Mental Health Act. The service collected patients from their own homes, hospitals, and custodial settings. They transported patients to hospitals or other facilities to receive treatment for their mental health conditions. In the past 12 months the service had transported 3,388 patients.

The location was registered for the following regulated activity:

• Transport services, triage and medical advice provided remotely.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. They have legal responsibilities for meeting the requirements set out in the Health and Social Care Act 2008.

This location was registered on the 22 March 2021 and this was the first inspection of this location. The service was previously registered at their base in Southgate, London. The service has continued to be run by the same leaders and staff. The Southgate location was inspected in 2019 and we will compare the ratings in this report against their 2019 report for their Southgate location.

Updated 23 November 2021

Our rating of this service improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment and assessed patients’ food and drink requirements. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff were unable to identify all types of abuse.
• Staff were unclear on the responsibility to report near misses and low harm incidents.

Updated 23 November 2021

Our rating of this service improved. We rated it as good. See the summary above for details.