We carried out a review of the data available to us about Reddown Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Reddown Road, you can give feedback on this service.
About the service
Reddown Road is a supported living service providing personal care for up to seven people. The service provides support to people with a learning disability and autism. At the time of our inspection there were seven people using the service.
The service at Reddown Road had previously been provided by another provider. The current provider, Achieve Together Limited, took over the management and operation of the service in December 2020.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The service was highly person centred. Staff focused on supporting people to live their best lives through offering people choices and opportunities. The registered manager and staff exceled in addressing people’s unique behaviours in personalised and consistent ways. The service was outstanding in supporting these behavioural support needs and viewed them within the context of people communicating their anxieties. This meant the service placed an emphasis on promoting enjoyable and fulfilling days for people rather than on behaviours with the potential to disrupt them.
The registered manager and staff were exemplary in their commitment to supporting people’s social lives and social inclusion. Staff worked until the early hours of some weekend mornings to enable people to attend social events that finished after midnight. Staff supported people to expand their individual social circles and to engage in the life of their local community.
The impact of staff support on promoting people’s independence was outstanding. Staff provided people with skills teaching in a range of areas. This transformed people’s lives enabling them to do a wide range of daily living tasks independently which they had previously been dependant on staff to do for them.
Right Care
People were treated with respect and dignity by kind and caring staff. The service was highly person centred and organised around people’s individual needs and preferences. Staff supported people to maintain and develop relationships with relatives and friends and to have fulfilling social lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Culture
The registered manager led a team committed to supporting people to having enjoyable and fulfilling lives with continuous opportunities to try new experiences. People were empowered to develop increased independence and acquire new skills. Staff told us they were happy in their work and felt motivated and supported in the role.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was Good, published on 14 March 2018. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Reddown Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.