We carried out a review of the data available to us about Co-operative Care Colne Valley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Co-operative Care Colne Valley, you can give feedback on this service.
Co-operative Care Colne Valley is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection the service was providing personal care to 13 people, this included older people and people living with physical disabilities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems in place to minimise risks to people, including infection control. People and relatives consistently told us the service was safe. People received support from a consistent staff team, who knew how to safeguard people from the risk of abuse. Staff were trained to administer medicines safely and were assessed regularly to make sure they were competent.
Staff received regular supervisions and ongoing training, to ensure they had the right knowledge to support people effectively.
People were treated well by caring and compassionate staff. People and their relatives were involved in decisions about when and how they were supported. Staff knew how to maintain people’s dignity and privacy and promote their independence.
People received personalised care, which was responsive to their needs. Staff felt confident in delivering care in line with people's preferences. People’s relatives said they felt able to raise concerns, should they arise, and the provider had a system in place to manage and respond to complaints.
The service had an open and positive culture. Staff and the management team were committed to providing good quality, person-centred care to people. The registered manager had a system in place to assess the quality of the service, in order to drive improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.