We carried out a review of the data available to us about Domiciliary Home Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Domiciliary Home Care Services, you can give feedback on this service.
Domiciliary Home Care Services is a care agency providing personal care and support to people living in their own homes. At the time of our inspection there were 63 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 44 people were in receipt of personal care.
People’s experience of using this service and what we found
People were supported by consistent and knowledgeable staff. Care was safe and a person supported told us, “I’m doing fine with the care I’m getting and I’m safe.” Staff wore correct PPE during their care visits and supported people to take their medicines safely. People’s needs and risks were assessed thoroughly by the registered manager.
People were supported by staff that knew them well and staff had consistent and manageable rotas. One person told us, “The punctuality is very good, and I know who to expect and when.” Staff received thorough, up to date training and could access people’s care plans easily. People were supported to attend their health appointments.
People commented how caring and respectful staff were and spoke highly of the care received. One person said, “They are very caring and keen to find out about what I like. They have a smashing personality and lift my spirits up.” A relative said, “My (relative) really enjoys their company, I can’t praise them enough.”
People could give feedback about the care via surveys and regular visits from the registered manager. People commented how quickly any concerns raised were responded to. A relative said, “I’m very satisfied that they do all the duties and often offer extra support.” Many staff could speak different languages to meet the needs of people that lived in the community.
People spoke highly of the registered manager and many said they would recommend the company to others. One person said, “If there are issues, the manager is quick to keep me in the loop’; and, ‘Wow what a company.” The registered manager involved people that used the service and staff in different ways and was committed to continuously improving the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff worked hard to make sure that care was tailored to each person according to their likes and dislikes. Staff upheld people’s dignity, privacy and human rights.
Right Culture: The registered managed led by example in establishing an ethos of inclusivity and empowerment. Staff encouraged people to be as independent as possible.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.