We carried out a review of the data available to us about GJU Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about GJU Services Limited, you can give feedback on this service.
GJU Services Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection there was one person using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager provided safe care. Risks were assessed which highlighted the persons safety and wellbeing. Staff were aware of these and were provided with guidance, so they knew how to work safely.
There were safeguarding systems in place and staff had received training. Staff knew how to report any concerns they may have. There had been no incidents, accidents or untoward events, but a system was in place to review any should they occur.
There were sufficient numbers of staff. Robust recruitment processes were followed to ensure the suitability of staff. Feedback about staff was positive. Staff told us they enjoyed working at the service, received training relevant to their roles and felt supported by management.
The person’s needs were assessed and regularly reviewed. Care plans included information needed to support them in accordance with their wishes and preferences.
Staff ensured the person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Where concerns or complaints were raised the registered manager was open to feedback and encouraged all to share their views on the service.
There were a range of checks and audits in place. The registered manager had developed a quality assurance system to ensure they had oversight of all aspects of the service. This was not fully embedded into practice due to the small size of the service at the time of our inspection. However, they were able to demonstrate how they planned to use the systems in place to ensure the quality of their service and to ensure the values of their service were upheld and demonstrated in all areas of practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.