We carried out a review of the data available to us about Reach Healthcare Solutions Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Reach Healthcare Solutions Limited, you can give feedback on this service.
Reach Healthcare Solutions Limited is a domiciliary care service. People are supported in their own homes so that they can live as independently as possible. At the time of our inspection there were 12 adults and children receiving nursing and personal care.
People’s experience of using this service and what we found
We received very positive feedback from the people receiving the service and parents of children receiving care. Professionals working with the service praised the skills of staff and the management of the service.
The service supported people and children with complex health and social care needs. People and their relatives described the staff and management team as very kind and compassionate. The management team took time to match staff with the people they supported. Before people or their children started to use the service, their individual needs and preferences were discussed and recorded for nursing and care staff to follow. The clinical lead ensured that all care and nursing staff had received training to meet people’s needs and were familiar with the differing equipment required to keep them safe.
Care records were person centred, and risk assessments provided detailed advice to both nursing and care staff on how to support people and minimise risk of harm.
People had support to prepare their meals and drinks where they needed this, and where required people, including children were supported with intravenous feeding.
The provider had measures in place to protect people from infections. The management team reviewed any accidents or incidents involving people who used the service, in order to learn from these.
The management team and nursing staff worked effectively with community health and social care professionals to ensure people’s education, health and social care needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team promoted a person-centred culture within the service. People’s care and support was very kind and caring. People and their relatives were encouraged to provide feedback about the service they received, so any improvements could be identified.
Staff spoke very highly of the support and training they received from the management team. They valued the clinical knowledge and experience of the management team, who were always on-call.
The service had quality assurance systems and processes in place to enable them to monitor and improve people's care. The management team was passionate about care and put people at the centre of the service delivery. They welcomed any form of external and internal auditing and feedback received was treated as an opportunity to reflect and further improve the quality of the service for people.
Recruitment processes were safe. The service carried out checks on the suitability of staff before they started work.
People had the support they needed to manage and take their medicines safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 November 2020 and this is the first inspection.
Why we inspected
We inspected this service because it has not had an inspection since registration and does not have a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.