Scott Dental Access Centre

Updated 6 August 2015

We carried out an announced inspection on Tuesday 16 June 2015. This inspection was led by a CQC inspector who had access to remote advice from a specialist advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

We informed the NHS England local area team that we were inspecting the practice; however we did not receive any information of concern from them. The practice sent us their statement of purpose and a summary of complaints they had received in the last 12 months. We also reviewed further information on the day of the inspection.

We spoke with five patients who used the service on the day of our inspection. We reviewed 25 CQC comment cards that had been completed by patients prior to the inspection. We also spoke with five members of staff, including the principal dentist. We reviewed the policies, toured the premises and examined the cleaning and sterilisation of dental equipment.

Updated 6 August 2015

We carried out an announced comprehensive inspection of Scott Dental Access Centre on 16 June 2015 to ask the practice the following five key questions; are services safe, effective, caring, responsive and well-led?

• We found that this practice was providing safe care in accordance with the relevant regulations. There were appropriate infection control procedures in place to minimise the risk and spread of infection.

• We found that this practice was providing effective care in accordance with the relevant regulations. Patient’s needs were assessed and care was planned and delivered in line with current best practice guidance for example from the National Institute for Health and Care Excellence.

• We found that this practice was providing caring services in accordance with the relevant regulations. Patients told us they were treated with dignity and respect and involved in treatment planning.

• We found that this practice was providing responsive care in accordance with the relevant regulations. The practice had procedures in place to take into account any comments, concerns or complaints.

• We found that this practice was providing well-led care in accordance with the relevant regulations. Staff told us they felt well supported and comfortable to raise concerns or make suggestions. There were appropriate governance arrangements in place.

The Scott Dental Access Centre is provided by Plymouth Community Dental Services Limited, a subsidiary company of the Plymouth Community Healthcare Community Interest Company (CIC). It provides NHS dental treatment for patients with complex needs, children and non-registered patients. General dentistry and orthodontic treatment are provided.

The staff structure of the practice consists of three dentists (two male, one female), three dental nurses, one therapist, and one receptionist. The practice is open from 8.45am – 5pm Monday to Friday. Outside of these hours a service is provided by Devon Doctors.

We spoke with five patients who used the service on the day of our inspection and reviewed 25 CQC comment cards that had been completed by patients prior to the inspection. The patients we spoke with were complimentary about the service. They told us they found the staff to be friendly and informative. They felt they were treated with respect. The comments on the CQC comment cards were also very complimentary about the staff and the service provided. During the inspection we spoke with five members of staff, including the principal dentist.

The director of Plymouth Community Dental Services is the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.