We carried out a review of the data available to us about Rubies Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rubies Limited, you can give feedback on this service.
Rubies Limited is a domiciliary care agency, providing personal care to people living in their own homes. At the time of our inspection there were three people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a service which was person-centred and met their needs. Risks associated with people’s needs had been identified and were managed safely. Staff had a good understanding of the provider’s safeguarding process and knew what action to take if they suspected any abuse.
The provider ensured staff wore appropriate personal protective equipment (PPE), and were mindful about infection prevention and control.
The provider had systems in place to ensure people were supported to take their medicines as prescribed. We found people received this support in a safe way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a system in place to ensure staff were recruited safely. Staff informed us they received appropriate training to carry out their role in a safe and effective way. Staff told us they felt supported by the management team. Staff felt valued and involved in the service.
Care plans detailed people’s needs and preferences and staff were knowing people well. People were supported to maintain good health and staff liaised with health care professionals when required. There was a complaints policy in place and people felt they could raise concerns and would be listened to.
The provider had effective systems in place to monitor the quality of the service. This process helped identify any concerns or areas for improvement and gave clear actions to rectify them in a timely way.
The provider sough feedback from people, their relatives, staff and other professionals. This feedback was used to develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.