Moorgate Hollow

Updated 5 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 202 and was announced. We gave the service 24 hours notice of the inspection.

Updated 5 February 2022

About the service

Moorgate Hollow is a residential care home providing care and support for people living with dementia. The service can accommodate up to 24 people. At the time of our inspection there were 23 people using the service.

People’s experience of using this service and what we found

Risks associated with people’s care and support had been identified and actions taken to minimise risks. Staff we spoke with confirmed they had received training in safeguarding and knew what action to take if they felt people were being abused. Staff confirmed that they had been safely recruited and pre-employment checks and references had been carried out. Accidents and incidents were analysed, and trends and patterns were identified. Medicines were managed in a safe way to ensure people received their medicines as prescribed.

People’s needs were assessed, and care was delivered in line with their preferences and choices. Staff received support, induction and training to ensure they had the skills to carry out their role. Staff were complimentary about the management team and felt they were supported in their role. People were supported to eat and drink enough to maintain a healthy and balanced diet in line with their dietary requirements. People had access to healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff we spoke with told us how they respected people and ensured their privacy and dignity was maintained. Care plans showed that people’s preferences and choices had been considered when planning their care. Staff enjoyed their role and were happy to know they had made a difference and supported people well.

We observed staff interacting with people in a positive way. People were happy with the care and support they received and were content in the company of staff. Relatives were complimentary about the care provided to their loved ones.

Care plans were organised and easy to follow detailing people’s needs and how these were to be met. People were supported in line with their needs and preferences and were involved as partners in their care. People enjoyed a range of social activities which were meaningful. People who used the service had access to a complaints procedure and were encouraged to make complaints where required. Complaints were followed up and responded to in line with the providers policy.

The provider was thoughtful and compassionate about how they supported people receiving end of life care and worked in partnership with other professionals to ensure comfortable and considerate care was provided.

Care was planned in a way that promoted people’s independence. Staff were committed in providing a high level of care to people who used the service. People who used the service had the opportunity to express their views. The provider had a range of audits in place to monitor the service delivery. Staff were complimentary about the support they received from the registered manager and commented on how approachable they were.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 October 2017). Since this rating was awarded the registered provider of the service has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.