We carried out a review of the data available to us about Crantock Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crantock Lodge, you can give feedback on this service.
Crantock Lodge provides accommodation with personal care for up to 20 adults. There were 15 people using the service at the time of our inspection. The accommodation is over two floors with a shared lounge and dining room on the ground floor. Access to the building was suitable for people with reduced mobility and wheelchairs. There was choice of access to the upper floor through stairs and passenger lift. There was a pleasant outdoor space which people could access and use safely.
People’s experience of using this service and what we found
People and relatives were positive about the care and support that they received. Comments included; “I feel safe here. Staff respond to call bells, even in the night. I am happy to be here” and “I’m here for another five weeks, it’s the best. I love it here. I am well looked after. I feel relaxed here.”
There were enough staff to meet people's needs and ensure their safety. People told us; “Staff come quickly when I call them” and “They are amazing.” Appropriate recruitment procedures ensured prospective staff were suitable to work in the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, and their relatives were involved in the development and review of their care plans which detailed their needs and preferences. Staff knew people's care needs well. People were supported to engage in activities.
People were involved in the development of the menus at the service and told us; “The food is good. “People were supported to eat a balanced diet and drink enough to keep hydrated.
Peoples medicines were managed safely. Staff responsible had the necessary skills to administer medicines. Oversight was in place to ensure medicines were managed safely.
There were processes in place to prevent and control infection at the service, through access to COVID-19 testing where necessary, additional cleaning and safe visiting precautions.
Staff told us that they had received the training they needed to meet people’s needs safely and effectively. The registered manager maintained oversight of training to ensure staff had the necessary training, knowledge and skills to provide consistent care.
Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by senior staff and the registered manager.
Staff were proud to work at Crantock Lodge and had built positive relationships with the people they supported. One commented; “I think the shared values of the team are to treat everyone with the care and respect that we would expect if it were our own family members. We feel our home is a home from home and see the residents as an extended family.”
Staff felt supported by the management team. They told us; “They help on the floor with the residents when needed or when we are busy with other things. They come in on their days off to help if something is not quite right or someone is very poorly.” People and relatives were complimentary about the management of the service and told us “[Registered manager] is perfect and she keeps the home running well.”
The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals. Systems to assess and monitor the quality and safety of the care provided were in place. They were effective in assessing quality and identifying and driving improvement. The service had clear and effective governance systems in place.
The environment was spacious and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 1 December 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 16 November 2019.
Why we inspected
This was the first inspection since the provider registered with the commission.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.