Heritage Care Place

Updated 7 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service but were not able to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

Service and service type

Heritage Care Place is a domiciliary care agency registered to provide personal care to people in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was

a registered manager in post.

Notice of inspection

We gave the service two working days' notice of the inspection because the service provides care to people in their own homes and we wanted to make sure that management were available on the day of the inspection site visit.

We visited the office location on 20 February 2023.

What we did before the inspection

We reviewed information we had received about the service since it was registered with the CQC. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

During the site visit we met and spoke with the registered manager, acting manager and field supervisor. The acting manager had started working at the service on 6 February 2023. She was responsible for the day to day running of the service and confirmed that she would be applying to be the registered manager of the service in due course.

We viewed records. We looked at care records for one person. We looked at two staff files in relation to recruitment, training and support. Records relating to the management of the service were reviewed.

We spoke with one person’s relative and one care worker.

Updated 7 June 2023

About the service

Heritage Care Place is a domiciliary care agency registered to provide personal care to people in their own homes. The service aims to provide care to people with a variety of needs. The services they provide include personal care. At the time of inspection, the service provided care to one person who received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service:

During the inspection, we were advised that the service had only just started to provide care to the person receiving personal care. Therefore, there was limited data for us to review as part of this inspection and we were unable to rate the service.

Feedback from one relative we spoke with was positive. They said that their relative had only just started receiving care but were complimentary about the service so far.

Staff had received training on how to safeguard people.

Risks were assessed and monitored. Assessments were person-centred. The care support documents we reviewed provided staff with information to manage identified risks.

Staff were safely recruited by the service, ensuring that people who were suitable to work with vulnerable adults were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Measures to prevent and control the spread of COVID-19 and other infections were in place.

There was a complaints policy and procedure in place. The management team were open and transparent throughout the inspection and responded to any requests positively.

The service had introduced governance systems in order to monitor the service and quality of care. However, as the service had recently started providing care to one person, the service had not yet had the opportunity to carry out these audits and checks. The service needed more time to ensure these monitoring checks were embedded in practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was registered with us on 17 November 2020 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service.

The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us. However, during the site visit we were informed that the service had only recently started providing care to one person. There was therefore not sufficient evidence for us to review and rate the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.