This service is rated as
Good
overall. This is the first inspection of this service since registration.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out a comprehensive inspection at The McCarthy Clinic at Litfield House Medical Centre on 22 September 2022 as part of our planned inspection programme.
Our key findings were:
- The service had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The service had systems to safeguard children and vulnerable adults from abuse.
- The facilities and equipment were suitable for the operation of the clinic.
- The nominated individual had developed systems and processes to enable patients to book into the clinic and for dealing with unexpected absences of the clinicians.
- The nominated individual ensured that care and treatment was delivered according to evidence-based guidelines.
- The nominated individual and staff were trained and knowledgeable to deliver the service.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Patients told us they were satisfied with the service provided and reported the staff were kind and caring.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Take steps to ensure medicines are always stored securely.
- Improve the recruitment process so that clinical staff who worked closely with patients had an enhanced level disclosure and barring service check.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services