We carried out a review of the data available to us about Lady Elizabeth House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lady Elizabeth House, you can give feedback on this service.
Lady Elizabeth House is an extra care housing service providing personal care to people. The service provides support to younger and older adults, people living with dementia, and people with sensory or physical disabilities. At the time of our inspection there were 16 people using the service.
Based in a single building in Maidenhead, Lady Elizabeth House is run in partnership with the Royal Borough of Windsor and Maidenhead, who allocate the individual apartments while Optalis Limited provides personal care and other support services. The service has 29 self-contained, wheelchair-accessible apartments, each of which is fully equipped with a spacious kitchen, lounge, bathroom and bedroom.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and support. Their risks were assessed. People were provided with their medicines in a safe way. People were protected against infections. Any accidents or incidents were always reported.
Assessments were person-centred and care was responsive to people’s needs. Staff knew how people liked their care. Staff were knowledgeable, skilled and experienced to provide effective support.
The service was consistently described as kind, caring and compassionate. One person wrote, “[I want] to thank the team for making me feel so welcome and home here…from the management team, senior carers, carers and agency [staff], everyone is consistently great fun to work with whilst providing first class care.”
The service had a robust complaints procedure in place. Complaints and concerns were treated seriously and dealt with promptly. People and relatives said the management team responded to comments quickly and in a positive way. People were prompted and encouraged to gain and maintain their independence. People were treated as partners in their care.
The service was very well-led. The provider and management team followed governance systems which provided effective oversight and monitoring of the service. Audits and checks ensured the service provided safe and effective care that met people’s needs. There were strong connections with the local community. People, staff and relatives were complimentary about Lady Elizabeth House.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 December 2020 and this is the first inspection.
The last rating for the service operated by the previous provider The Fremantle Trust, was Good, published on 4 December 2018.
Why we inspected
This is the first inspection since the new provider commenced operating the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.