The Care Quality Commission
  • Dentist
  • Dentist

Dental Beauty Dalston Also known as Dental Surgery

33 Kingsland High Street, London, E8 2JS (020) 7254 0898

Provided and run by:
Dental Beauty Dalston

Important: The provider of this service changed. See old profile

All Inspections

5 February 2024

During a routine inspection

We carried out this announced comprehensive inspection on 5 February 2024 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Dental Beauty Dalston is part of Dental Beauty, a group dental provider.

The practice is in the London Borough of Islington and provides private dental care treatment for adults and children.

There is no step free access to the practice and the premises are unsuitable for people who use wheelchairs and those with pushchairs. Patients with additional mobility needs are offered appointments at one of the providers accessible practices, which is located nearby. Public transport services are located close to the practice. The practice has made reasonable adjustments to support patients with non-mobility access requirements.

The dental team includes 6 dentists, 2 dental hygienists, 1 qualified dental nurse, and 3 trainee dental nurse. The clinical team is supported by 1 receptionist, and the practice manager.

The practice has 5 treatment rooms.

During the inspection we spoke with 1 dentist, 1 dental nurse, the receptionist, and the practice manager.

We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open between 9am and 5pm on Mondays to Fridays.

23 November 2021

During an inspection looking at part of the service

We carried out this announced inspection on 23 November 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions. However, due to the ongoing pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These are three of the five questions that form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Dental Beauty Dalston Limited is in the London borough of Hackney and provides NHS and private dental treatment to adults and children.

The practice is located on the first and second floors of a three-storey building close to Dalston Kingsland overground train station. The practice does not have step free access. Patients requiring ground floor treatment rooms are signposted to another local practice. The practice has four treatment rooms and a separate decontamination room.

The team consists of four dentists, a hygienist, two dental nurses, two trainee dental nurses and a receptionist. They are supported by an external management team.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Dental Beauty Dalston Limited is the principal dentist.

During the inspection we spoke with the principal dentist, the business manager and a dental nurse. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open to patients:

Monday to Friday from 9am to 5pm.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment was available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team. Staff spoke openly about how much they enjoyed working at the practice.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had suitable information governance arrangements.