Kita Aesthetics

Updated 11 March 2022

Kita Aesthetics, Arctic House, Howard Street, Burnley, BB11 4PJ is registered with the Care Quality Commission (CQC) as an independent health service provider. The provider, Kita Aesthetics Ltd employs registered nurses and offers a range of medical, cosmetic and aesthetic services to adults over the age of 18 years.

The web address for the service is: www.kita-aesthetics.co.uk

The service is located within an older stone building. This had been adapted to provide an accessible service to people. The refurbishment of the building retained some of the original features, allowed access to those who had mobility issues and offered spacious clinical rooms.

The service is registered with the CQC to provide the following regulated activities:

Surgical procedures

Treatment of disease, disorder and injury

Regulated activities are undertaken by nurses registered with the Nursing and Midwifery Council (NMC). Three of the nurses are also registered non-medical prescribers and can therefore prescribe treatments such as Botulinum toxin (Botox)

The website for Kita Aesthetics allows people to book appointments on line or via the telephone. Opening times are from 10am to 5.30pm Monday to Saturday.

How we inspected this service

As part of the inspection we reviewed some of the service’s policies, procedures and other documentation and carried out a site visit to the location of the service where we spent time with the provider and the reception manager for the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 March 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection, as part of our inspection programme on 17 February 2022 at Kita Aesthetics. The service is provided from Arctic House, Howard Street

Burnley, BB11 4PJ. This was the service’s first CQC inspection.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Kita Aesthetics provides a range of non-surgical cosmetic interventions, for example facial fillers for skin rejuvenation, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Shaun Collier is the nominated individual and the registered manager for the provider Kita Aesthetics Ltd. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service was offered on a private, fee-paying basis only and was accessible to people who chose to use it.

• Information for people who used the service was comprehensive and accessible directly to people’s smart phone. Information was available in paper format also for those who required it. The service website detailed the services on offer and the associated costs.

• The provider and all other staff that undertook regulated aesthetic treatments were registered nurses. The provider and staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.

• The provider was in the process of reviewing and organising the staff recruitment records to ensure they complied with the regulations.

• There were effective systems and processes to assess the risk of, prevent, detect and control the spread of infection. To mitigate the potential risks from COVID-19 transmission the provider installed an automated body temperature scanner at the main entrance to the service. Any person entering the location with a raised body temperature were politely asked to leave and re-schedule their appointment.

• The provider monitored feedback from people who used their service. Evidence was available which showed people commented positively about the service they received. Compliments referred to the quality of their care and treatment received and the protections in place to minimise the risks of COVID-19 transmission.

• Procedures were safely managed and a system that offered post treatment support to people was in place, should this be required. We discussed with the provider strengthening written information to demonstrate the decision making regarding waiving the cooling off period for the minor surgical procedure thread lift for occasions when this was requested.

• The electronic client record system comprehensively recorded client information including consent to treatment and photography. Evidence of verbal consent at the time of treatment was also recorded.

• Following our inspection visit the provider increased the number of notices displayed to advise people on the use of closed circuit television (CCTV) at the service. Client information records were also updated to record and evidence people’s consent to the use of this.

The areas where the provider should make improvements are:

• Continue to improve the organisation and content of staff employment records so that they fully reflect the regulations.

• Improve the written documentation to demonstrate decision making when the good practice recommendation for a cooling off period is refused by those clients requesting thread lifts.

• Obtain a spill kit to support infection prevention and control procedures.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care