We carried out a review of the data available to us about Paula's House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paula's House, you can give feedback on this service.
Paula’s House is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. At the time of the inspection, 1 person was using this service within a shared living accommodation. Not everyone who used the service received the regulatory activity of personal care. CQC only inspects where people receive personal care, this is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found.
There was 1 person using the service at the time of the inspection. This person was supported by an advocate as they were not able to communicate with us. An advocate is a person who supports another person, helping with communication, listening to the person's views and sharing them with other professionals when requested to do so by the individual for support. Helping with the person's rights and choices, advocates will not give their opinion or make a judgement about a person they are supporting. The advocate told us that the person had settled well, and the support provided was good. Activities had improved for the individual and they were now supporting themselves with shopping, personal care and activities.
Systems were in place to ensure where appropriate, people received support to take their medicines as prescribed. Staff had received training in how to administer medication and confirmed management observed their practice to ensure they remained competent in this area.
People were supported by staff who were trained and competent to carry out their roles. People were assessed before their care started to ensure their needs could be met. People were supported to have maximum choice and control of their life. Staff supported them in the least restrictive way possible and in their best interests. The provider’s policies and procedures supported this practice.
Regular supervision took place and ongoing training to ensure staff had the right skills to support people. Care plans gave details of the person’s preferences and choices and the support they required to enable them to remain healthy. Risks to people were assessed and there were plans in place to mitigate risks
Rating at the last inspection
The service was registered with us on 21 January 2021 and this is the first inspection.
Why we inspected
The service had not been inspected since their registration with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.