St. Michaels Lodge Also known as Shakthi Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Overall were happy while living at the home and had built good relationships with long standing . At times people were seen asking for support from staff and people did comment on the number of staff present at the service. People were supported to enjoy activities of their choice in the community. Relatives were generally positive and provided comments on how extra staff would benefit outcomes for their family member and provide more personalised support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were asked about their care during key work sessions and records showed people were not forced to do anything they did not want to. A relative told us they felt their family member was empowered to be independent but this did vary between staff. A relative said, “Some staff more compassionate than others and some have more patience but generally no concerns”.

Staff told us they encouraged people to be independent in their daily lives. This included discussing activities they wanted to do and encouraging them to complete personal care tasks they could manage. Staff told us they took pride in helping people with personal care tasks such as shaving and haircuts.

We observed people had good relationships with staff and staff knew people living at the home and had built trusting relationships with people. We observed one person ask to have their hair blow dried by a member of staff and the staff member did this, this was a very positive interaction for the person and they looked relaxed. We saw staff support people in line with the care plan to complete tasks, for example, someone needed help drying their hair and we observed this taking place during our visit. Other people living at the home were encouraged to be more independent and this included leaving the home by themselves to attend local activities and rearranging their wardrobes. One person told us they were looking forward to attending an upcoming activity, further records confirmed that staff had escorted them to the cinema, day centre and sewing club.

People were supported to maintain relationships important to them. Care records confirmed visits to spend time with family were taking place and people had access to a range of activities which they attended and enjoyed. These were planned with people and their relatives to ensure they. The registered manager reinforced the importance of key working sessions during team meetings giving people the opportunity to discuss their needs. People had access to healthcare services and were supported to meet with their health professional to ensure they stayed healthy.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.