Daytime Homecare Limited

Updated 15 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 31 August 2022 and ended on 2 September. We visited the location’s office on 31 August 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We reviewed the information we already held about the service. This included their registration report and notifications. A notification is information about important events, which the provider is required to tell us about by law.

During the inspection.

During the inspection, we spoke with a relative of a person using the service, one member of care staff, a compliance and quality assurance manager, the registered manager and the chief executive officer of the provider. We reviewed one person's care file, two staff files and the provider's policies, procedures and documents relating to management, such as audits and quality assurance records. We were not able to speak with the person who used the service due to their communication difficulties.

Updated 15 October 2022

Daytime Homecare Limited is a domiciliary care agency registered to provide personal care. At the time of the inspection, one person was receiving support with personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided.

People's experience of using this service and what we found

People received care and support that met their needs because staff had carried out initial assessments before they started using the service. Risks assessments were completed to ensure potential risks to people were identified and managed by staff. The provider's policies, such as adult safeguarding, ensured people were protected from abuse. The service had a robust staff recruitment system for checking staff were safe to work with people and had the necessary skills and training to provide personal care.

Staff felt supported by the registered manager and were happy to work at the service. The service had enough staff to support people.

Care plans were completed and reviewed regularly to ensure people received care and support that reflected their current needs. People's communication needs were detailed in their care plans and staff knew how to communicate with them. People’s equality characteristics were detailed in care plans. Staff treated people with respect and dignity. Staff promoted people’s independence, for example, people were able to self-administer their medicines, choose their food and make alternative arrangements with their social and leisure activities.

The service had various policies and systems such as complaints, recording and reviewing of incidents and accidents, and obtaining of feedback to ensure the views of stakeholders were listened to and helped improve the quality of the service. Staff worked in partnership with social and healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.