The Care Quality Commission

Archived: St Bartholomew's

St Bartholomew's Hospital, New Road, Rochester, Kent, ME1 1DS (01634) 810900

Provided and run by:
Medway PCT

Important: This service is now managed by a different provider - see new profile

All Inspections

11 January 2011

During a routine inspection

We spoke to six people who were using the service at the time of our visit. People told us that they thought the care and support was good. They said that staff would always talk to them in a polite manner and would listen to what they had to say. One person said 'the staff are marvellous'. Another person said 'they look after us very well here'.

People told us that they knew why they had to spend time in the hospital. One person said that they felt their rehabilitation process had progressed well. Another person told us that they felt much better after spending time in the hospital. People on one ward told us that there were activities for them to join in and they enjoyed taking part in these.

Not everybody was able to tell us about their individual rehabilitation process and relied on the therapists and staff to tell them.

We observed good interactions between staff and patients. Staff were seen to be kind and considerate and treated people with respect.