The Care Quality Commission
  • Dentist
  • Dentist

Archived: Castle Circus Health Centre

Abbey Road, Torquay, Devon, TQ2 5YH (01803) 217777

Provided and run by:
Torbay and Southern Devon Health and Care NHS Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

19 August 2014

During a routine inspection

We spoke with three patients and two carers of patients. We looked at patient feedback. We spoke with six staff who worked at the practice, including dentists, dental nurses and administrative staff. We asked five key questions:

Is the service safe?

Patients told us they felt safe. Effective systems were in place to learn from accidents, emergencies, and complaints to reduce risks to patients and help the service to continually improve. The provider had systems in place to protect patients from abuse. The dental team at the practice knew how to recognise signs of abuse and how to report concerns to local statutory agencies.

Is the service effective?

Patients felt well informed about their treatment options. Records showed a clear history of each patient's dental treatments, options and decisions.

Is the service caring?

Patients were satisfied with the way they were treated. Their preferences and health risk indicators were checked at each appointment to ensure patients received suitable treatment.

Is the service responsive?

Patients told us it was easy to get routine and emergency appointments and the staff responded to any concerns they had.

Is the service well-led?

The practice was well led with effective quality assurance systems. An effective audit cycle was in place. However, we found that no annual patient survey had been completed since 2012. Evidence of written feedback from patients was limited.