The Care Quality Commission
  • Doctor
  • GP practice

Archived: Warwick House Medical Centre

Overall: Good read more about inspection ratings

Upper Holway Road, Taunton, Somerset, TA1 2QA (01823) 282147

Provided and run by:
Taunton and Somerset NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

10 December 2019

During an annual regulatory review

We reviewed the information available to us about Warwick House Medical Centre on 10 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Warwick House Medical Practice on 10 August 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • There was an innovative approach to continuous improvement with action plans in place to develop a more integrated model of care between primary and secondary care services.

The areas where the provider should make improvement are:

  • Have a document system to record the regular monitoring of infection prevention control measures.

  • Review and improve the system in place to track blank prescriptions.

  • Undertake administrative staff appraisals.

  • Have a system to actively monitor performance for the Somerset Practice Quality Scheme (SPQS). (SPQS is a system intended to improve the quality of general practice).

  • Embed clinical audits and re-audits to improve patient outcomes and ensure all audits contain a measurable action plan where required.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice