- NHS hospital
Manor Hospital
Report from 24 October 2024 assessment
Contents
Ratings - Urgent and emergency services
Our view of the service
Date of assessment 29 May 2024 to 31 May 2024. This assessment was carried out following concerns over how a complaint had been handled in the Emergency Department. We only assessed one quality statement from the responsive key question in relation to the Emergency Department only and found areas of good practice. The score for this area has been combined with scores based on the key question ratings from the last inspection. Through the assessment of this quality statement indicated areas of good practice our overall service rating remains requires improvement. Walsall Healthcare NHS Trust provides local general hospital and community services to around 260,000 people in Walsall and the surrounding areas. The trust is the only provider of NHS acute care in Walsall, providing inpatients and outpatients at the Manor Hospital, as well as a wide range of services in the community. Manor Hospital has 554 acute beds (501 overnight beds and 53-day case beds) and provides a wide range of services including a 24-hour accident and emergency department and maternity services. We only assessed one quality statement from the responsive key question and found areas of good practice. The score for this area has been combined with scores based on the key question ratings from the last inspection. Through the assessment of this quality statement indicated areas of good practice our overall service rating remains requires improvement.