St Helen's Rehabilitation Hospital

Patients we spoke with told us they were happy with the way their medication was managed and that staff were available if they needed anything over and above what they had been prescribed for their different medical conditions. One patient told us they had been in a lot of pain when trying to walk and the nurses had contacted the consultant and now she was on stronger painkillers which had made a lot of difference.

Patients told us they felt safe and if they had a query or complaint they were confident it would be listened to and acted upon.

Patients, who commented about cleanliness, said the staff did their best to keep the unit clean and that they had not had any reason to complain about it. They told us that staff washed their hands and used the 'medicated liquid' to clean their hands before and after helping them with personal care.

Patients, who commented about their medication, did not raise any concerns about their medication.

Patients told us they thought the equipment available to them was useful and that they particularly appreciated the use of the physiotherapy equipment and facilities in the unit.

Overall people made positive comments about the staff, describing them as 'very good', 'wonderful' and 'friendly.' Comments also included 'staff are good but very rushed' and 'it would be nice if they could sit and chat with us for a while, but they really are very busy, it's non stop [for the staff].'

Three patients said they knew about the complaints procedure and one patient said they would speak to staff on the unit if she had any worries or concerns.

We asked patients about their medical records and if they thought they were accurate and up to date. No one we spoke to said they had seen their records, but two thought they would be 'alright' as staff seemed to be 'writing about them all the time.'