- NHS hospital
Royal Cornwall Hospital
Report from 6 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 10 July 2024. Royal Cornwall Hospital provides a range of NHS hospital services. This assessment looked at the medical care (including older people’s care) assessment service group (ASG) which we rated as requires improvement. We carried out a responsive assessment following information of concern on Zennor Ward. As we only assessed 1 ward as part of this assessment, none of the key questions have been re-rated. Therefore, all of the previous ratings from the last inspection remain. The rating from medical care (including older people’s care) has been combined with ratings of the other services from the last inspections. See our previous reports to get a full picture of all other services at Royal Cornwall Hospital. The rating of Royal Cornwall Hospital remains requires improvement. In our assessment of Zennor Ward, we found the service had a good safety culture where staff regularly discussed patient care. Staff provided care in a kind and compassionate way, using well-defined procedures to assess risks and select a personalised care plan. People we spoke to felt that they were receiving considerate support delivered by competent staff. The environment was clean and tidy, but in need of modernisation and adjustments to make it dementia friendly. The leadership team was experienced, capable and visible on the ward. We saw that staff were providing good care to patients, but as we only assessed 1 ward, the overall rating for medical care (including older people’s care) remains as requires improvement