- NHS hospital
George Eliot NHS Hospital
Report from 16 April 2024 assessment
Contents
Ratings
Our view of the service
The medical care services at the trust provide care and treatment for different specialities. During our assessment we visited the frailty ward (Bob Jakin), Stroke ward (Felix Holt), gastroenterology wards (Mary Garth ward and Adam Bede ward), Cardiac care unit, medical assessment unit (AMU), diabetic ward (Melly ward), respiratory ward (Elizabeth ward), and general medical wards including Alexandra ward, Victoria ward and Arbury Lodge. As part of our assessment, we looked at 32 patient records, spoke with 26 patients, 3 relatives and 81 members of staff including ward managers, a matron, doctors, nurses, healthcare assistants and students. This assessment was completed due to aged ratings and therefore we were able to re-rate the service. Medical care has been re-rated as good overall. The previous rating of requires improvement for safe, effective, and well-led improved to good. Caring remained good and Responsive remained as requires improvement. We found: There was evidence of a learning culture and patients were cared for in a safe environment. There were processes in place to assess the needs of the patients using evidence-based tools. Staff provided patients with patient-centred care and treatment. There were governance processes in place which were effective and staff knew their roles and responsibilities.
People's experience of this service
During our onsite assessment, we spoke with 26 patients and 3 relatives. The feedback from them was mostly positive. Most patients felt staff made them feel safe in the environments where they were admitted and included them in decisions about their care and treatment. They felt staff were aware of their needs and the care provided was patient-centred. A few patients felt there were not enough staff and this impacted on their care, but overall patients felt they had good care.