All inspections: Witham Court - Care Quality Commission

Community & mental health inspection reports for Witham Court can be found at Lincolnshire Partnership NHS Foundation Trust.

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Many of the people who were on the ward had dementia and found it difficult to talk to us about their care. In order to assist us in our inspection we were accompanied by an expert by experience. Experts by experience have experience in the area of care being inspected and were able to spend time with people to obtain their views. We spoke with staff and looked at records.

We found in the care plans evidence people had been consulted about their care.

To help us to understand people's experiences we used our Short Observational Framework for Inspection (SOFI) tool. The tool allows us to spend time observing and helps us to record how people spend their time. We carried out the tool for an hour and observed three people. We observed that interactions by staff with people were positive.

We saw the ward had dementia friendly signs and decorations to assist people to find their way around the ward.

We observed care and saw staff supported people to move at their own pace and safely.

We observed a staff member carrying out activities with a group of people.

We looked at consent and discussed this with staff. Staff were able to tell us about consent. We observed staff asked people if they wanted support before providing it. People told us, "They are good, they tell me about my treatment and give me support when I don't understand."

When we spoke with staff they told us they had received training to enable them to provide appropriate care to people.

We did not speak to people who use the service as part of this inspection process. We spoke to them as part of our inspection in July 2011 and they told us that they were satisfied with the services they were receiving.

We did not speak to people who use the service as part of this inspection process.

We spoke to them as part of our inspection in July 2011 and they told us that they were satisfied with the services they were receiving.

A patient told us 'I trust the nurses here, they are very good.'

A relative said 'can't fault them (staff), always around for patients, my relative gets everything they need, they've looked after them so well.'

Other patient experiences were captured through records, our observations, and other information received from the trust. This information is recorded in the main part of this report.

'The food is tasty.'

'The food is good here.'

'We have two hot meals a day and hot drinks in the morning and afternoon.'

'I tell them whenever I'm not happy, I know my rights.'

'The main drawback of being here is boredom. We spend all day here (in the main living room area) playing board games or talking. Staff are nice enough but I can't wait to leave as I am absolutely bored.'

'I'm bored.'

'Sometimes we play on the Wii (video game console) on Sunday's if they (staff) have the time to set it up.'

Witham Court

All Inspections

Other CQC inspections of services

10 July 2013

During a routine inspection

During an inspection looking at part of the service

During an inspection looking at part of the service

11 May 2011

During an inspection looking at part of the service

25 November 2010

During a routine inspection