Archived: Cedar Lodge

People received care that was planned and delivered in a way to ensure their safety and welfare. Input was sought from other professionals involved in the person's care and risk assessments were updated in line with the provider's policy. Parents were required to sign these to show they agreed with them. The parents we spoke with felt that their child's needs were met and they were well looked after. People were cared for by staff who received appropriate professional development and had been trained in paediatric basic life support. Staff had also received child protection training that was relevant to their roles and were able to describe the procedure they would follow if they had concerns.

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. Cedar Lodge had recently been refurbished. There was wheel chair access throughout the building and regular maintenance took place.

Overall, people were satisfied with the care and treatment their child had received and knew how to make a complaint. One person told us that the service was "brilliant". There was always a qualified nurse on shift and there were systems in place to organise additional staff, if required. Some staff we spoke with felt that there were not always enough staff if people who use the service had complex needs.

People's support plans were reviewed and updated every six months. Staff told us that people's risk assessments were updated annually or as required. However, in two people's records the risk assessments had not been updated in over a year. We also saw that care was not always delivered in line with a person's support plan.