The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Castle Vale Renal Unit

Unit 8-11, Castle Vale Industrial Estate, Sutton Coldfield, West Midlands, B76 1AL (0121) 424 2000

Provided and run by:
Heart of England NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

20 October 2016

During an inspection looking at part of the service

Castle Vale Renal Unit provides dialysis services for Heart of England NHS Foundation Trust adult renal patients. It has 30 dialysis stations in an open-plan clinic area, two isolation rooms and a two-station side room for patients who are being prepared for home dialysis.

The nurse-led unit is supported by renal consultants based at Heartlands Hospital in Birmingham. The trust’s renal directorate matron has overall responsibility for nursing at this unit and other dialysis services provided by the organisation.

We inspected the unit using our comprehensive inspection methodology, as part of our comprehensive inspection of the Heart of England NHS Foundation Trust. We carried out an announced inspection on 20 October 2016.

We rated Castle Vale Renal Unit as good overall.

  • Openness and transparency about safety was encouraged and embedded amongst staff.

  • The unit was extremely clean, and staff complied with ‘bare below the elbows’, hand hygiene and personal protective equipment guidelines.

  • Staffing numbers met national guidelines.

  • Mandatory training compliance exceeded the trust’s target level.

  • Treatment was provided in line with national guidance.

  • Staff appraisal rates exceeded the trust’s target.

  • Staff demonstrated a good understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

  • Without exception, patients told us staff provided care that exceeded their expectations.

  • Staff and managers were visibly patient-centred, and displayed a genuine caring attitude in every interaction we saw between them and their patients.

  • The unit’s opening hours were appropriate to allow patients to attend for their regular treatment.

  • Staff were familiar with and identified with the unit’s philosophy and the trust’s vision and values.

  • Managers were visible, supportive and approachable.

  • The unit had a positive culture, centred on caring for patients and supporting colleagues.

We saw several areas of outstanding practice including:

  • Infection prevention and control practices at the unit were systematic, thorough and embedded. The unit and its equipment were spotlessly clean.

  • Staff displayed an overwhelming enthusiasm for providing the best possible care and support for each and every one of their patients.

Professor Sir Mike Richards

Chief Inspector of Hospitals

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