Home First - Lichfield & Tamworth

People’s experience of using this service:

People felt safe whilst being supported by staff. Staff knew people’s risks, how to reduce them and how to protect people from abuse or avoidable harm. There were enough, safely recruited staff, so that people received a consistent service.

When people needed support with their medicines this was managed safely and staff followed safe practices to prevent the spread of infection.

People received support from staff who were well trained and supported to deliver effective care. Staff worked well with other professions and referred to health professionals when required to ensure people’s health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring and people were happy with the care they received. Staff respected people’s decision and supported them to become as independent as they could be. People were involved in setting their own enablement goals.

People knew how to complain if they needed to and felt the management team were approachable and supportive.

There were systems in place to monitor and improve the quality and safety of service provided and people’s feedback was listened to and shared with staff.

The service met the characteristics of Good in all areas; more information is in the full report.

Rating at last inspection: This was the first inspection of Home First – Lichfield & Tamworth.

Why we inspected: This was a planned inspection due to the service having not yet been inspected.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk