The Care Quality Commission
  • Mental Health
  • NHS mental health service

Berkeley House

Berkeley Close, Stroud, Gloucestershire, GL5 4SA (01453) 563100

Provided and run by:
Gloucestershire Health & Care NHS Foundation Trust

Important: We are carrying out a review of quality at Berkeley House. We will publish a report when our review is complete. Find out more about our inspection reports.

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Berkeley House can be found at Gloucestershire Health & Care NHS Foundation Trust. Each report covers findings for one service across multiple locations
Read inspection report

17 October 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because people had complex needs which meant they were not able to tell us their experiences. We spoke with a relative of one person and observed the care being provided to three of the four people staying at the service. Feedback included, "the staff are lovely, especially the manager", "I have peace of mind" and "it's all good here".

We observed people being supported to promote their independence and access their local community. One person liked to go swimming and another person enjoyed baking. People were given information about their rights.

Care records were personalised ensuring that the delivery and planning of care reflected people's individual needs.

The provider worked closely with other health and social care professionals to make sure that people received safe, effective and consistent support when moving between services.

There were sufficient numbers of staff with the right skills and knowledge supporting people. This was being monitored to make sure people remained safe.

People had the opportunity to give their views about their experiences of care and treatment. The provider monitored the service provided through a number of quality audits.

During an inspection looking at part of the service

We haven't been able to speak to people using the service because we did not visit Hollybrook as part of this inspection. We gathered evidence of people's experiences by reviewing documents and records sent to us by the provider. These evidenced that personalised records were being kept for each person.

1, 2 November 2011

During a themed inspection looking at Learning Disability Services

We talked with two patients at the service but they were unable to give us their views of the service. We spent time observing all six patients over the two days. Five of the six patients had a diagnosis of autism and they were unable to give us their views about the care they received. We spoke with four relatives who said they felt fully involved in the care of patients and were able to visit the service when they wished. One relative told us, ' ' is well looked after, after all the things she has been through she is finally in a place where the staff know her well and know how to meet her needs.' Another relative said, 'I am extremely happy with the treatment of my sister.' All relatives confirmed that staffing levels were adequate and that staff understood patients well.