The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Robin Pinto Unit

Calnwood Road, Luton, Bedfordshire, LU4 0FB 0300 123 0808

Provided and run by:
South Essex Partnership University NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

30 July 2013

During a routine inspection

During this inspection we spoke with 17 people that used the service specifically on Coral, Jade and Onyx wards. People had a good experience of care that respected their dignity and human rights. One person said the care and support they received was, 'Very good, compassionate.' People told us they felt that staffing levels could be improved. We found evidence that actions were being taken to improve this.

At this inspection we found a well led service. One that had an effective leadership that was approachable and responsive to what was brought to their attention. We saw good examples of development and change when things could be improved. This was a safe service. There were systems in place to ensure a safe service such as safeguarding vulnerable people from abuse and learning from adverse events.

We found that staff were well supported to provide safe care. The provider had systems to take account of people's views about the service, and to monitor the quality of the service.