Woodloes Avenue

Woodloes Avenue provides acute assessment and treatment to people over 65 years of age with organic mental disorders. The service is registered with CQC to have up to 25 beds and has not previously been inspected.

We found Woodloes Avenue had systems in place to ensure people were kept safe. The service had good procedures for reporting incidents and learning from them. Staff had a good understanding about safeguarding and how to report any concerns.

Staff were caring and compassionate and had a good understanding of peoples’ needs.

We had concerns that the location did not adhere to the codes of practice set out by the Mental Health Act 1983. For example, there was limited flexibility to accommodate single sex corridors or bathrooms.

There were inconsistencies in how people were involved with their treatment and the recording of information on peoples’ care plan records.