Woodland View

Updated 8 September 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 25 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 8 September 2020

About the service

Woodland View is a care home providing accommodation for older people who require nursing and

personal care. It accommodates people who have a diagnosis of complex and enhanced dementia. At the time of our inspection, the home was registered for 60 beds, although two units had been closed and the home had 30 beds. 30 people were living in the home at the time of our inspection.

People’s experience of using this service and what we found

The management team were open and honest with us throughout the inspection. Relatives and staff spoke positively about the way management led the service. Systems of governance demonstrated sufficient oversight. These were effective in identifying lessons learned which were shared with staff. People, relatives and staff were engaged in the running of the home. A complaints system was in place, although no complaints had been received in 2019.

People received their medicines, including creams as prescribed. Medication was safely managed by staff who had been trained and most staff were assessed as competent. Two other staff members had their competency checked following our inspection.

People’s dietary needs were met. Care plans contained relevant information around people’s needs. End of life care planning required some improvement which the registered manager said they would address. The activities provision was suited to the needs of people living in the home. People had regular opportunities to access the outdoors.

One person and relatives told us people were protected from the risk of abuse. Staff were able to recognise and report abuse. There were sufficient numbers of safely recruited staff to meet people’s needs. Risks to people’s health and safety were assessed and mitigated. A gap in hot water testing was identified which the management team responded to immediately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff ensured people had access to healthcare services. Staff received formal support through a programme of supervision and training.

Consistently good feedback was given by relatives about staff demonstrating caring attitudes and values. Staff were familiar with people’s care needs and their preferences. Relatives were involved in care planning on behalf of family members. Advocates acted on behalf of those people who did not have family to act on their behalf. People’s privacy and dignity was respected. Visitors were made to feel welcome at all times.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 22 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.