Archived: Kingsbridge Hospital

We were told by people staying at the hospital that it is 'wonderful' and "you couldn't ask for better. It's like being in a four star hotel". We asked three people what made it so good and they said 'the staff are amazing, so helpful and patient', and 'it's a lovely place to be, everyone is so kind'.

People we spoke to told us they enjoy the meals and are completely satisfied with the food served at Kingsbridge hospital. Comments included 'the meals are excellent' and 'we always have a choice'.

People are supported to make decisions and to consent to their care and treatment but this is not consistently recorded. The hospital did not have suitable arrangements in place to assess a person's ability to make their own decisions. There were some contradictions within the recording of people's decisions about whether emergency treatment is to be given to them and this was putting people at risk of receiving treatment they did not want.

All the people we spoke to during this visit told us they are well cared for by all the staff and they feel safe and secure at Kingsbridge hospital. We were told that the staff were competent, attentive and caring.

The staff team had a good knowledge of people's needs. However we found that assessments, care plans and risk assessments were not individualised or comprehensive.

On the day of this visit all areas of the hospital were very clean and fresh and people confirmed that this was always the case.

People told us that they knew how to complain about their care or treatment and told us they would not hesitate to do so if they were unhappy.