• Organisation
  • SERVICE PROVIDER

Royal Surrey NHS Foundation Trust

This is an organisation that runs the health and social care services we inspect

Overall: Good read more about inspection ratings

Report from 1 November 2024 assessment

Ratings - Community health inpatient services

  • Overall

    Not rated

  • Safe

    Not rated

  • Effective

    Not rated

  • Caring

    Not rated

  • Responsive

    Not rated

  • Well-led

    Not rated

Our view of the service

Royal Surrey Foundation NHS Trust operated both Milford and Haslemere Hospitals. Both hospitals had two wards that provided community inpatient care for older adults. Haslemere Hospital had 16 beds and Milford Hospital had 30 beds. We assessed a limited number of quality statements from the safe, effective, responsive and well-led key questions and found good practice in these areas. This was the first inspection of these hospitals. We did not rate the Hospitals as we did not assess enough quality statements in each key question to provide a rating. We conducted this assessment as part of our NHS Well-led inspections. We assessed 6 quality statements over safe, effective, responsive and well-led. At this inspection we found that there were low vacancy rates at the hospitals and enough staff were on duty to meet patients’ needs. There were good policies and procedures in place around medication management, that staff followed. Staff completed care plans for all patients. Staff told us they had useful links with other organisations which helped ensure patients could be discharged or transferred as needed. There were monthly clinical governance meetings in place to review the care provided and learn from any incidents that occurred. However, medical gas stores were originally designed for cylinder sizes no longer held by the service, however gas storage was owned and managed by the landlord. The prescriptions for oxygen, we reviewed, did not include a target oxygen saturation rate.

People's experience of this service

Patients we spoke with, told us that the service provided them with the care and treatment they needed. Patients said they were treated with respect and dignity. Patients felt involved in planning their care.