Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Patients told us staff new them well and provided individualised activities. Staff were knowledgeable about patients and showed a holistic approach to care and treatment. The staff team supported family members in a person-centred way to provide support to their family members. Effective processes were in place to assess risks daily in a person-centred way.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients told us they felt the staff knew them and their history. A patient told us staff understood upcoming risks and told us “The team are preparing just in case anything happens”. We observed an art group where patients discussed how helpful it was for upskilling their personal skills. The staff had provided a space and activities that were individualised, and the patients gave positive feedback on the service being provided.

Staff spoke about patients with kindness and an understanding of who they were and their needs. When observing daily risk meetings, we found staff showed knowledge of the person they were discussing, and discussions consisted of a holistic approach. We were told of how a team were supporting a patient with learning disabilities and had created a traffic light system for them to use with the patient’s own staff to show how they were feeling.

We observed a phone call between a qualified staff member and a family member regarding the wellbeing of their family member. The call was done with compassion and kindness. The questions asked assisted a person-centred approach to supporting their family member to keep them safe.

When reviewing patient’s records, we saw how the services recorded individual preferences on their care and treatment plan. We saw how discussions were documented on decision making. We saw that the services held daily meetings to discuss individual risks and how to support patients. During these meetings we observed how staff spoke about patients with knowledge and their focus on a continued person-centred care approach. We were told how the team were finding ways to support a patient who was autistic and struggling with the assessment process. The patient didn’t meet the criteria for a specialist team for neurodiversity as the team had referred them. They had however sought support from the team and other specialists to be able to communicate to the patient in a suitable manner.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.