The Cavendish Clinic Fitzrovia

Updated 16 June 2023

The Cavendish Clinic Fitzrovia is part of London Health and Aesthetics Limited. It provides cosmetic services from 65 Margaret Street, London, W1W 8SP. London Health and Aesthetics Limited has three further locations within London. These were not inspected at this time.

The service caries out a number of cosmetic beauty treatments on a private basis. This includes anti-wrinkle treatments, HydraFacial body treatments, laser hair removal and lip fillers. The service also provides doctor consultations for the treatment of permanently removing fat and tightening skin through the use of radiofrequency. It is for this treatment that the service is registered with the Care Quality Commission (CQC). Although consultations take place at the location inspected, any treatment is undertaken at an external clinic (not inspected at this time).

The practice was open six days per week, Monday and Friday between 9.30am and 6pm, Tuesday to Thursday 9.30am to 8pm and Saturday between 9am and 5pm. The practice did not open on a bank holiday. An out of hours emergency telephone service was provided by a contracted private GP service.

The provider is registered to carry out the following CQC regulated activities: Treatment of disease, disorder or injury; Surgical procedures and Diagnostic and screening procedures.

Before the inspection we reviewed pre-inspection information submitted by the provider, requested by the CQC.

During the visit we spoke with the service manager and clinical director, reviewed personal care records of patients and also reviewed staff records. No patients were available to speak to on the day of the inspection.

Updated 16 June 2023

This service is rated Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well led? - Good

We carried out an announced inspection at The Cavendish Clinic Fitzrovia. This was as part of our inspection programme; the service had previously been inspected but not rated.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Cavendish Clinic Fitzrovia provides a range of non-surgical cosmetic interventions, for example lip fillers and facials which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our key findings were:

• The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop clinical audits to include more areas of practice such as prescribing.
• Ensure sufficient detail is entered onto the patient record to provide a full story of treatment provided.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services