The Care Quality Commission
  • Doctor
  • Independent doctor

The Cavendish Clinic Fitzrovia

Overall: Good read more about inspection ratings

65 Margaret Street, Fitzrovia, London, W1W 8SP (020) 7935 4410

Provided and run by:
London Health and Aesthetics Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Cavendish Clinic Fitzrovia on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Cavendish Clinic Fitzrovia, you can give feedback on this service.

3 May 2023

During a routine inspection

This service is rated Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well led? - Good

We carried out an announced inspection at The Cavendish Clinic Fitzrovia. This was as part of our inspection programme; the service had previously been inspected but not rated.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Cavendish Clinic Fitzrovia provides a range of non-surgical cosmetic interventions, for example lip fillers and facials which are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our key findings were:

  • The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop clinical audits to include more areas of practice such as prescribing.
  • Ensure sufficient detail is entered onto the patient record to provide a full story of treatment provided.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services