Fosse Healthcare - Nottingham

Updated 25 January 2024

Fosse Healthcare – Nottingham is a domiciliary care agency providing personal care and support to older people and younger adults with a physical disability, people living with dementia, people with substance misuse problems, autistic people or people with a learning disability, people with sensory impairment and people living with mental health conditions. At the time of the inspection, the service was supporting 78 people with their personal care needs. This was our first assessment at Fosse Healthcare – Nottingham. New services are assessed to check they are safe, effective, caring, responsive and well-led when they register with the Care Quality Commission (CQC). Our assessment of Fosse Healthcare – Nottingham started off site on 7 February 2024. We carried out our on-site assessment on 13 February 2024. This was an announced assessment. The provider was told an assessment was going to be starting 48 hours beforehand. During this assessment we looked at 10 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Infection prevention and control; Supporting people to live healthier lives; Kindness, compassion and dignity; Independence, choice and control; Responding to people’s immediate needs; Equity in experiences and outcomes and Governance, management and sustainability. We assessed some but not all quality statements at this visit.

Updated 25 January 2024

People told us they felt safe and were aware of how to report concerns. People told us they felt involved in planning their care. Some people reported changes to staff who regularly came to them. However, people felt the staff who came were well trained and they always received their care. People told us that staff supported them to live healthier lives. People felt confident that staff would support them to contact family, the GP or another professional, or emergency services if required. People told us staff helped them to ensure they had enough to eat and drink as well as providing care and support with their wider health needs. People were consulted about their care to ensure that their diverse needs were taken into consideration. People told us their privacy was respected and that staff approached them in a way that made them feel comfortable. People gave us several examples of how staff treated them with kindness and compassion. People told us that they were supported to maintain their independence and were given choice and control over their care and support. People said that the provider and the care team responded effectively to their immediate needs. People told us that the provider would change the time of calls to accommodate other appointments or changes in their care needs.